Returns and Refunds
What if I don’t like the product I ordered when it arrives?
We’re sure you will like it, but if not, you can return it to us within 14 days of delivery for a full refund (less return or collection costs set out below) once the product has been returned to us. Simply contact us within 14 days of receiving your product(s) and we will assist you with your return.
Please note: You will need to disassemble your product and repackage it, in order for our delivery partners to collect
What if the item is damaged when it arrives or you are sent the wrong item?
Our high-specification packaging for products is designed for transportation through a home delivery network. Our quality team check your furniture to make sure it’s up to our standards before we dispatch it to you, so damage is rare. We do appreciate that on a small number of occasions damages do occur. If a product is damaged upon delivery, this should be signed as damaged and refused.
It’s also very important that you inspect your product upon delivery, as we’ll ask you to sign a form confirming that it appeared to be in good condition when you received it. If you’re not happy with the goods when you inspect them, let our delivery partner know or note this on the form and contact us. You should then contact us straight away so that we can assist with the problem. If damage is discovered when the product has been accepted, we will of course offer spare parts, no questions asked. All you need to do is contact us, and they will assist you in making sure we select the right part for you.
If you only realise after the delivery that you’re unhappy with the quality, or if we’ve sent you the wrong item, just contact us within 14 days of delivery, ideally sending us a couple of photos of the damage or other issues with the product. Our team will assess your complaint and tell you how to return the item or arrange to collect the item from you, and either give you a full refund, arrange for a repair, or order you a replacement.
Please note: You will need to disassemble your product and repackage it, in order for our delivery partners to collect
Can I cancel an order if I change my mind?
If you have a change of heart, you can cancel at any time before your item is dispatched/sent to our delivery partners. Simply contact us and we’ll cancel your order and give you a full refund.
Cancellations made after the dispatch of your item(s) will need to be made within 14 days of delivery by contacting us. Once you have notified us of your unwanted item and you have sent the item back. You will receive a full refund once the product has been returned to us.
What do we charge to collect items?
If you simply change your mind and wish to cancel the order after delivery, you will need to pay the return cost.
